New Lenses Guarantee

Your New Lenses Satisfaction Guarantee

We know how essential quality lenses are to the health of your eyes, and understand your need for frames that are both comfortable, stylish and right for you lifestyle. We therefore take great pride in offering our customers complete peace of mind when they order from us.

Whether you are ordering women’s glasses, men’s glasses, children’s prescription glasses, or maybe glasses re-glazing / replacement prescription lenses in your current frames; we offer the same no-quibble 14-day money back guarantee to all our customers.

Our 14-day Guarantee

If, for whatever reason, you are not completely satisfied with your purchase from New Lenses please contact us in the first instance (your problem might be one we can resolve without the need to return the glasses), or return them to us within 14 days for a complete, no questions asked, refund.

• We will refund the full cost of your new glasses: frames and lenses.
• Our refund policy does not include the cost of return postage and packing however.
• Your glasses should be returned to us within 14 days from dispatch to you (as detailed on your original order form).

Our simple returns procedure

1. Please email us at support@newlenses.co.uk so we can authorise your return.
2. Post your glasses back to us, using the original packaging and with all accessories (e.g. cases and cloths).
3. We would recommend returning the glasses by recorded delivery, and retaining your proof of postage as we are unable to take responsibility for packages lost in post.
4. Please note, your glasses should be returned to us in the same condition as when you received them, and it is your responsibility to ensure the item(s) are suitably packaged on return. Any damage not detailed on your returns form may void the guarantee.